TERMS AND CONDITIONS

All-In-One Managed Digital Marketing Package 

These Terms & Conditions define the scope, responsibilities, and limitations associated with Trend Media’s All-In-One Managed Digital Marketing Package.

1. Scope of Services

The All-In-One package is a fixed-fee, managed service that includes branding, website services, hosting, social media management, lead generation support, client engagement tools, and reporting, as outlined on the product page and agreed in writing.

Any services not explicitly listed are out of scope and may require a separate quotation.

2. Branding & Graphic Design

  • Trend Media will provide up to three (3) initial design concepts or mock-ups per design task.
  • The client is required to select one concept for refinement.
  • A maximum of two (2) reasonable revision rounds are included after concept selection.
  • Additional revisions or redesigns beyond this scope may be billed separately.

“Reasonable revisions” refer to changes based on clear, specific feedback. Requests such as “We don’t like it, please redesign everything” without actionable guidance are not considered valid revision requests.

3. Website, Hosting & Email Services

3.1 Website Design

  • The client must provide at least one reference or competitor website to indicate preferred style, layout, or functionality.
  • If no reference is supplied, Trend Media will create a demo website based on industry standards, market trends, and internal experience.
  • Demo content may include AI-generated placeholder text and visuals.
  • The client is entitled to two (2) revision rounds prior to final approval.
  • Final approval signifies acceptance of the website design and structure.

Trend Media does not offer unlimited redesigns or speculative concepts.

3.2 Hosting & Email

  • Hosting includes standard uptime, SSL security, backups, and maintenance.
  • Business email setup is included; ongoing mailbox management remains the client’s responsibility.
  • Trend Media is not responsible for email misuse, spam compliance breaches, or third-party service suspensions caused by client activity.

4. Social Media & Paid Advertising

4.1 Content & Posting

  • Clients are strongly encouraged to supply original content (photos, videos, staff imagery, product visuals).
  • If original content is unavailable, Trend Media may:
    • Use AI-generated visuals and copy (shared for approval where required), or
    • Create posts based on the client’s product or service descriptions.
  • Content quality and engagement may be impacted when original content is not supplied.

4.2 Platform Management

  • Trend Media manages content creation, scheduling, and advertising setup only.
  • Trend Media is not responsible for:
    • Comment moderation
    • Inbox or Messenger conversations
    • Customer service responses
    • Handling sensitive company information or intellectual property

These must be managed internally by the client.

4.3 Lead Generation

  • Paid leads may be delivered via multiple platforms (email, forms, CRM exports, ad platforms).
  • Lead allocation, follow-up, and conversion management are the client’s responsibility.
  • Trend Media does not guarantee lead quality, conversion rates, or sales outcomes.

5. Client Engagement & Email Campaigns

  • The client is responsible for providing accurate, up-to-date lead lists for email campaigns.
  • The client confirms they have legal permission and consent to contact individuals on provided lists.
  • Trend Media is not liable for compliance violations related to POPIA, GDPR, CAN-SPAM, or similar regulations caused by client data.

6. Support, Reporting & Strategy

  • The client’s participation is required for:
    • Strategic discussions
    • Performance reviews
    • Feedback and approvals
  • Failure to engage may limit the effectiveness of the service.
  • Reports reflect activity and performance metrics, not guaranteed business results.

7. Payment, Term & Cancellation

  • The package is billed at R4,950 per month, payable in advance.
  • This is a month-to-month agreement with no long-term contract.
  • Either party may cancel with 30 days’ written notice.
  • No refunds are issued for partial months once services have commenced.
  • Content Transfer Clause: Should the client, within an 6-month period, wish to transfer to another provider and retain the existing content, a once-off design package fee will be charged to recoup design and consultation costs.
  • Ownership Clause: Full ownership of content, designs, and assets is ceded to the client automatically after 6 months of service.

8. Ownership & Intellectual Property

  • Upon full payment, the client owns final approved designs and content.
  • Trend Media retains the right to showcase completed work in its portfolio unless otherwise agreed in writing.
  • Draft concepts and unused designs remain the property of Trend Media.

9. Limitation of Liability

  • Trend Media does not guarantee:
    • Sales
    • Revenue growth
    • Platform approvals
    • Advertising performance
  • Marketing outcomes are influenced by factors beyond Trend Media’s control, including market conditions, pricing, follow-up speed, and product quality.

10. Changes to Scope

Requests outside the agreed package scope will be quoted separately. Work will only commence once approved in writing.

11. Acceptance

By proceeding with the All-In-One Managed Digital Marketing Package, the client acknowledges and accepts these Terms & Conditions.

Trend Media Marketing(Pty)Ltd